Shipping policy

Shipping & Delivery Policy

Order Processing & Dispatch

We usually dispatch orders within two business days. Delivery timeframes begin once your order is accepted and processed. Please note that processing times may take slightly longer during peak periods (such as Christmas) or if items are fulfilled from separate locations.

Delivery Options

Delivery methods and rates vary by destination; available options will be presented at checkout. Deliveries operate Monday – Friday, between 9:00 am and 5:00 pm.

  • Standard Delivery: Receive your purchases within 6 business days of order acceptance. (Produces roughly $6\times$ less $\text{CO}_2$ compared to Express).

  • Express Delivery: Rapid transit for time-sensitive orders.

  • Same Day Delivery: Door-to-door delivery within the same business day (available in select areas).

Tracking Your Order

Once your parcel leaves our facility, you will receive an email containing your air-waybill/tracking number. Registered customers can also monitor shipment progress directly through their account under “My Orders”.

Delivery Partners & Flexible Options

Depending on your destination, the carrier that delivers your parcel may differ from the service used for returns.

For shipments handled via DHL, you can manage your delivery through DHL On Demand Delivery (ODD). Once dispatched, you will receive an email or SMS with tracking and ODD access, allowing you to:

  • Schedule delivery: Select an alternate delivery date or timed window.

  • Signature release: Authorize contactless drop-off (liability transfers upon delivery).

  • Leave with a neighbor: Specify an adjoining address or instructions.

  • Collect at a Service Point: Choose a nearby pickup location.

  • Vacation hold: Pause delivery and store parcels for up to 30 calendar days.

Shipping Restrictions

  • Regional Restrictions: Due to local import regulations, certain items cannot be shipped to specific destinations. Ineligible items will be flagged automatically at checkout.

  • Grooming & Flammables: Aerosols and flammable liquids cannot be transported via air services; please select Standard Delivery where prompted.

  • Lithium Batteries: Products containing lithium batteries are restricted to Standard Delivery services only.