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Exchanges and Returns

Exchanges and Returns

We will gladly replace or refund any product you bought within our website full-price within 15 days from your purchase unless otherwise stated. 

We will not accept any refund for products that have been bought with a coupon code or discount.

If you would like to exchange or refund merchandise purchased from our e-shop, please follow the instructions below:

1. Please, contact us by e-mail @ online@theprojectgarments.com, or telephone, +302108003996, to let us know about your wish to exchange a product you have purchased online.
Tell us the code(s) of the garment(s), which will be returned and the code(s) (size/color), if available, of the garment(s), you would like to receive.

We are very interested in your feedback too.

2. Place the items you wish to return in a box or envelope with the below shipping address.

The Project Garments
393 Irakliou Avenue
14122, Neo Iraklio
Greece
Tel: +302108003996

3. Send it back to us.

Please, note that shipping cost of the exchange and return will be handled by the customer unless stated otherwise. The shipping of the exchanged parcel from us to you is free of charge.

Your refund will be credited to the original payment method or your Project Garments account.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

Gift Returns

If you have received an item as a gift, you may exchange it for a store credit to your The Project Garments account (you will need to register your details). The amount is automatically deducted from your next purchase and will be valid for one year.

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